FAQs College Row

 

WHEN IS RENT DUE/HOW DO I PAY RENT?

Rent is due on the 1st of every month; however there is a grace period until the 3rd. On the 4th, rent is considered late and subject to a fine.

For your convenience, you can pay online via the property’s website (click on PAY RENT under the RESIDENTS section of our website) using a debit/credit card, set up an automatic withdrawal, or Echeck. We do not accept cash, physical checks or money orders.

Back To Questions

IS THE COMMUNITY PET FRIENDLY?

No, College Row is not a pet-friendly community.

Back To Questions

IS THERE INSURANCE COVERAGE IN THE EVENT OF A FIRE, THEFT OR NATURAL CAUSES? DOES MY LEASE PROVIDE COVERAGE FOR MY BELONGINGS?

Residents' or guests' personal property and vehicles are not insured under the apartment lease agreement, unless due to management negligence. We do require that residents purchase insurance against loss or damage due to fire, theft, vandalism, rain, water, criminal negligent acts of others or any other cause. Renters insurance is relatively inexpensive (typically less than $20/month) and can often be secured through your automobile insurance carrier or an existing homeowners policy.

Back To Questions

WHAT IF I NEED TO BREAK MY LEASE OR DON'T RETURN FOR THE SPRING OR SUMMER SEMESTERS?

Campus Apartments does not offer any type of lease buy-out. However, at management's discretion, residents may assign the lease for their bedroom to a new resident, provided the new resident meets the Campus Apartments approval standards. Though the community staff may assist you in finding a new resident, ultimately, the responsibility is yours (check with your community office regarding policies and potential fees).

Back To Questions

WHEN DO I GET MY SERURITY DEPOSIT BACK?

Your security deposit is retained until after move-out and will not be applied to your last month's rent. After you vacate, your deposit may be applied to any outstanding rent, late fees, or for any costs incurred to return the apartment to the original move-in condition, less wear & tear. A deposit disposition will be mailed to you within the required time frame specified by the state/county where you reside. All correspondence will be mailed to the last known address, so it is important that you inform us of your forwarding address upon move-out.

Back To Questions

WHAT IF I HAVE A MAINTENANCE ISSUE OR NEED IN MY APARTMENT?

Non-emergency service requests can be submitted in any of the following ways:
• Stop by the office and our staff will complete a Campus Apartments service request form.
• Call the office during business hours (after-hours, when our phones are off- service, you are welcome to leave non-emergency service requests on the answering machine).
• E-mail your maintenance request to the apartment community (please be as specific as possible regarding the location and actual problem). Our goal is to respond to work orders within 48 hours!
• Submit a Service Request online. Go to your property's website and select “Submit Service Request" in the "Residents" section.

For emergency situations (water leaks and back-ups, non-functioning AC/heat during weather extremes, non-functioning refrigerators, electrical outages, gas leaks and fire), we are available 24/7! During business hours, call the community office – do NOT leave a message or send an email. After hours, call the community office and the prompts will lead you to an operator that will page the appropriate property personnel to respond to your situation.

Back To Questions

WHAT FURNITURE IS PROVIDED AND WHAT IS INCLUDED IN THE KITCHENS?

College Row offers fully furnished apartments! Our apartments include a lounge chair, sofa, coffee table, end table, entertainment center and dining table with seating. Bedrooms are furnished with a desk, four-drawer dresser, a full- size XL mattress and bed frame. Our apartments also come fully equipped with a refrigerator, range & hood, dishwasher, garbage disposal and microwave.

Back To Questions

How do I receive mail and packages?

Mail - Resident mail is delivered by the US Postal Service to your assigned mailbox. At move-in, you will receive a mailbox key. When you move-out, if you want to have your mail forwarded, you will need to complete a Change of Address Form with the local US Post Office (the community office often has these handy).

Packages - Packages will be delivered to the Amazon Hub and can be retrieved 24/7 with your unique pickup code. If the lockers are full or if any oversized packages are delivered, they will be available for pickup in the office during business hours with proper ID.

Back To Questions

IS THERE PARKING AVAILABLE?

College Row offers both reserved and unreserved residential parking. Reserved spaces are $300/year or $150/spring semester. Unreserved spaces are first-come, first-served and are free. A parking decal from the management office is required for both types of parking.

Back To Questions

WHAT DO I NEED TO BRING TO MY APARTMENT?

We recommend that you contact your roommates prior to moving in to coordinate for many of the common area furnishings/luxuries, such as; televisions, stereos, shower curtain hooks & shower curtains, bath mats, trash cans, plates, silverware, cups, pots & pans, etc. For your own personal space, you will need to bring your bath and grooming products as well as towels, linens, pillows, mirrors, alarm clocks and whatever else makes you feel at home. Don't hesitate to contact our office with any additional questions or simply to feel reassured about what you've already prepared!

Back To Questions

WHAT IF MY ROOMMATES DON'T GET ALONG OR I HAVE ISSUES WITH MY ROOMMATES?

Sometimes this happens. Great people sometimes can’t live together for whatever reason. We’ve got you covered. Residents are able to transfer, dependent on availability (a transfer fee may apply).

Back To Questions